FREQUENT QUESTIONS

What are the payment options?

Lotys Shop offers several payment options:

a. Credit card

b. PayPal

c. Mobilepay

For bank transfer please contact us at at contact@lotys-shop.com or Whatsapp (+40) 751 592 751

Does the product price include the shipping price?

The product price includes the shipping price.

How do I know if my items have been shipped?

After your order has been processed, you will receive an email with the details of the shipment and tracking code.

When will I receive my items after placing an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. It may take between 9-60 days. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. SC. Lotys Shop is not responsible for any shipping company delays (we can extend your purchase).

From where we ship

We ship from our partnered warehouses & factories located in US & China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

It will usually take 9-60 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Normally, we will free shipping the goods to you by china post air mail, please contact with us first if you want to ship by DHL, UPS, EMS, FedEx or other shipping companies.

How do I track my order?

Once we’ve sent you the tracking number you will be able to check the delivery status online by following the instructions in the email.

How can you return the ordered products?

If the item you received does is not according to the description on our website or it is defective , you can return or exchange it within 7 days after you received it. Buyer should be responsible for shipping cost on returned items. We will swap for a good one upon stock availability, or make a refund.

If you wish to change the purchased product or return your value for other personal reasons, please contact us at contact@lotys-shop.com or Whatsapp (+40) 751 592 751 . For more information read our Terms & Conditions.

For any additional information please contact us at contact@lotys-shop.com or Whatsapp (+40) 751 592 751

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