Privacy Policy

Company Identity:

This website is managed by S.C. Lotys Shop, S.R.L., Str. Aurel Vlaicu, Nr. 42, Ap., Postal Code 400581 (Cluj-Napoca, Cluj) Romania, registered at the Trade Register under no. J12 / 3856/2017 and having CUI 37782011.

Lotys Shop operates This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


We collect several different types of information for various purposes to provide and improve our Service to you.

Information Provided by You Upon Registration. When you register for an account we may collect the following information that allows us to identify you (“Personal Information”):

  • Name
  • E-mail address
  • Zip/Postal Code
  • Credit card number
  • Billing address
  • User Name
  • Birthday

We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.

Information Provided When You Contact Us.

We collect Personal Information that you provide to us when you contact us:

  • Name
  • E-mail address
  • Phone Number
  • Purchase Order

We use this information only to get in touch with you, to answer your request.

Information Provided When You place an order and make a payment.

During your purchase, we may collect the following information that allows us to process your transaction:

  • Name
  • E-mail address
  • Phone Number
  • Purchase Order
  • Credit card number

We do not collect nor process any payment data on or through the Platform. If you pay with your credit card, Payment data will be exclusively collected and processed by our Payment provider.

We guarantee not to copy, store, save, capture or intercept payment instruments related information such as credit card (AMEX, VISA or MASTERCARD) numbers, expiry date, holder name, card summary (last 4 digits), card BIN or IIN (6 first digits), card type, issuer, issuing country, CVV codes, passwords entered into the Payment interface. Your credit card information will be transferred to the Payment provider as encrypted data to the Payment provider’s server.

Encrypted data can only be decrypted by the Payment provider.

You understand and explicitly agree that the Payment provider will act as data controller of your Payment data.

Passively Collected Information.

When you access our Sites, we automatically collect information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information.

We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.

We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you.

Social Media Widgets. Our Sites may include social media features, such as the Facebook Like button and widgets such as the share this button or interactive mini-programs that run on our Sites. These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them.

Email subscription information

We use the information you voluntarily provided us to send you email communications.

To stop receiving newsletters or marketing communications from us or to opt out of having your email address shared with third parties, please use the “unsubscribe” mechanism provided in the communication (such as the “unsubscribe” link at the bottom of the marketing email) or send an e-mail to  along with the information necessary for us to process your request.

Cookies and analytics

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use cookies to remember users’ settings, market products and services to users, and for authentication purposes.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We also use third party services that collect, monitor and analyze this data. We use it to help facilitate the delivery of relevant content.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Read our Cookie Policy here.


We may share Personal Information with affiliated businesses we sometimes hire other companies (“Service Providers“) to perform certain business-related functions. Examples include delivery address, mailing information, maintaining databases, and hosting services. When we employ a Service Provider to perform a function of this nature, we provide it with the information that it needs to perform its specific function, which may include Personal Information and other information that you provide to us via a Site. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We also use third party services such as Google Analytics that collect, monitor and analyze this data. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page

We may share with selected third party partners services such as Mailchimp.  Read more about Mailchimp privacy policy here:

Apart from our company, the personal data you provide us can have access to collaborators who offer us the following services: – Accounting – (name, surname, address, CNP) – Online payment processing – (name, surname, address, CNP, email, phone) – Send emails via SMTP – (email address).

We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.


Lotys Shop will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


The personal data you provide us will be processing for a reasonable time for the purposes (or until the firm decides (or you request)) to delete them.


Customer / User / Purchaser payment card data will not be accessible or stored by, but only by the Transaction Authorization Authority or another entity authorized to perform card storage card storage services, whose Customer / User / Purchaser will be informed before the data is entered. 3D Secure: 3D Secure is a new global approach to authenticating buyers and sales in secure Internet transactions. This security measure involves redirecting the user when making a payment on a secure page where the registration of each cardholder is done by assigning an authorization code for each online transaction. Accepted cards are those issued under VISA (Classic and Electron) and MASTERCARD (including Maestro if they have CVV / CV2) Contacts: In order to exercise the rights related to the processing of your personal data or any questions or comments related to.


You may request to access, correct, update or delete your Personal Information, or deactivate your account, by emailing us at  with information necessary for us to process your request. We will respond to your request to access your Personal Information within 30 days. We may need to verify your identity before granting access to Personal Information in our custody or control. Please see below regarding our retention policy.

You have the following rights with respect to the personal data you provide us:
The right to information about the personal data we process
The right to access your personal data
The right to rectify inaccurate data and complete incomplete data
The right to delete your data when:

  • it is no longer necessary for the purpose for which it was collected;
  • you will withdraw the consent to their use

The right to oppose the processing of personal data
The right to restrict their processing
The right to data portability
The right not to be the subject of a decision based exclusively on automatic processing, including the creation of profiles
The right to withdraw consent with regard to the processing of personal data at any time (without affecting the legality of the processing prior to the withdrawal of the agreement).
The right to file a complaint with the National Supervisory Authority for Personal Data Processing.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us by email: