Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***r –
The goods are good. The battery has a good weight, which gives hope that there is all 10000 mAh. The appearance is beautiful, the charge level indicators are bright. For the first time of use, the battery was only enough for one full charge of the iPhone XR, but let’s see how it goes.
S***v –
Excellent
D***a –
Delivery by courier is very fast. I order 2 times
D***o –
Unexpectedly fast delivery! The goods received, corresponds to the description. Thank you!
E***v –
Everything is fine, I got it! Came to the company sdek Before Omsk went less than a month Recommend
O***a –
The first one works perfectly! Now I ordered for my husband
N***a –
Everything is cool! tks
A***g –
Everything is fine!
O***h –
Delivery fast (less than a week) came charged!
D***E –
thanks!
I***i –
Good Powerbank for 10000 mAh, two USB connectors, 1 Micro USB type B and 1 Micro USB type C. There is a charge indicator in the form of 4 LEDs (1 led 25% charge/2500 mAh).
M***v –
I bought it for the action, in principle I did well, on the comments there is a pretty good device
V***v –
Normal Powerbank
R***r –
Everything works fine
U***k –
The courier brought it straight home. Charges quickly, corresponds to the description
I***k –
Received everything works, thanks I recommend.
A***n –
The capacity is slightly smaller, but still normal. In general, a good thing
M***a –
Fast Delivery
C***a –
Serious store
S***a –
The goods came quickly, everything is whole, it works well. Thank you.
O***s –
Great Bank! Already was the same white, liked.The characteristics correspond. Delivery in time. The order is satisfied! Thanks
M***v –
Everything works fine, delivered quickly by courier to the apartment.
I***v –
The goods is very good, arrived quickly but our mail as always breaks, and lay long in the mail, thank you to the store for kindness and responsive
K***k –
Holds Well
M***a –
I use a month like everything is OK!
G***v –
Came in good packing. charge 80% will check with. The store did not communicate
T***a –
Thank you. Externally, everything is whole. Packed well.
R***r –
The battery looks good, we will try.
V***r –
Everything is fine, it came very quickly
M***v –
Good Cook Bank Thank you store
A***v –
Good charger, everything works. The goods were not tracked. Delivery by door Recommend
L***s –
Fast delivery, charged, charge well
R***r –
The parcel came quickly. the goods correspond to the description. Charges normally.
Customer –
Very fast shipping, Product is just as described, came at 80% charge so it can be used immediately.
F***r –
i love it works so great, thank you store!
Customer –
I have been using it for a month. Came quickly, to the point of issue. Charges and keeps charging well. Advise! Small compact
주***이 –
It’s neat.
E***v –
Excellent.
M***v –
Delivered by courier. everything works clearly. Kind as in the picture.
P***r –
Everything is fine! The product came in 16 days to Germany.Portable Power Bank for iPhone I am satisfied with the order. Store recommend
V***i –
Very good, great capacity, works Very well with my phone and my dashcam
A***v –
Come in 8 days to the Sverdlovsk region, excellent. Immediately from the box showed 81 percent of charging, put a smartphone with 46% and charged up to 98 percent. Thank you!
M***m –
Arrived very quickly. did not communicate with the store, was charged by 78%, charged the phone, very fast. very satisfied, recommended! Thank you!
N***n –
Came to Prague in 11 days excelent product!
R***r –
It’s all great. Thanks to the store. Came charged on the 80% and I charged very quickly to 100%
F***n –
The store sent the goods quickly, satisfied with the product, arrived at the 83%
П***ц –
Arrived in 4 days, 95 percent charged, as big as a small smartphone
N***v –
So far I am satisfied with everything
E***o –
Arrived quickly, 78%-charged, tested, beautiful design, the charging level display in numbers is very convenient!!! Recommend
O***V –
The product is fine, it is super only for a very long time, and this is how it works
Customer –
Item as described. The shipment is fast. Packed well. Works well. I recommend the store.
J***j –
Product according to the announcement, store agile, serious and correct! Recommend!
Y***h –
All whole. I will check the work later.
H***u –
Looks great and expensive, as I understand only Charge, will add feedback later