Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Great attorbank. Compact and stylish. Ordered delivery in Russia, delivered in 4 days to Tula region
E***a –
Working, fast delivery from Russia!
A***s –
Fast delivery, small, lightweight, comfortable shape, I’m satisfied!
A***n –
Super fast delivery. On Tuesday ordered, on Friday at the post received
G***H –
Good
M***e –
all ok. thx
R***n –
Because of the incorrect configuration in the Russian warehouse and the return of the erroneously sent goods had to go to the Mail several more times, but the store solved all problems, all costs are reimbursed.
A***a –
It’s all right. But! It is not clear how much charge remains in it.
A***v –
Works. Fast shipping.
E***a –
The product came to Ivanovo region in 5 days, from Moscow, miniature, light, put on charge!
E***a –
From the moment of order to the moment of receipt, 8 days passed in Syktyvkar. Very happy. Compact, presentably packed! I hope you will be pleased at work!
P***a –
Immediately did not leave a review, as I decided to test. So here is this my nice purchase, the size of power bank is just excellent, what is needed, little space takes in the bag, charging power Bank 3-4 hours to full charge, the iPhone 6s phone charges 2 hours before full charging, there is still a charge in the power bank about 20%. Immediately when sent I did not start to use the cable which included went, since the reviews of people previously read that it is better to use a good quality cable. Very pleased the fast delivery of 7 days to Ulyanovsk region. I recommend everyone, the goods are quality.
N***a –
Great Bank! Small, light and beautiful, delivered in 2 days, but on mail, not home. I have fully charged in 4 hours 20 minutes about.
D***a –
In a beautiful box, to Moscow for 4 days
A***o –
Ordered shipping from Russia, arrived parcel in 4 days, AKB norms, heavy, will test
E***n –
Perfect! Fast shipping
S*** –
Very compact. There is a charge sensor when it sits down-it starts flashing. Enough exactly for one charge of the 7th iPhone from scratch, if you do not use the phone during the charge.
A***v –
Trust the bank is good. The capacity corresponds to the declared.
D***n –
Small, well executed, does not look cheap, charges.
A***n –
Delivery for 3-4 days from the warehouse in Russia to St. Petersburg by courier! Compact, works, looks decent. While I’m delighted
S***S –
Good
A***a –
super pratique !
Customer –
Didn’t test. At least it charging.
S*** –
The order came quickly, but still did not try. As I will try to write.
I***l –
Ok
A***r –
Thanks good product and fast shipping,
A***o –
The battery was in my hands already on the fourth day after the order! Everything corresponds to the description, it turned out to be even smaller in size than I expected by the picture. To the kit there was a lace for charging under micro USB. Packed neatly, the box is whole without damage and bruises.
R***r –
Everything came very quickly, to Moscow in 7-10 days. Everything is in the kit. Tested the charge, assumed that in my case about 3000 mAh. By weight it is clearly not 75 GR, Times 2 heavier.
R***r –
The product works well
Y***v –
Excellent.
O***d –
Everything is OK, the goods are normal.
V***v –
All is OK bank working