Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order received in Odessa after 50 days, the product description corresponds, the quality is good, the size of 4XL came to the OG 120 cm, under the chest 95, weight 100 kg, more size would not hold anything. For classes and at home is normal, to the street in it of course you will not go
Received quickly. sizes match. store Thank you!!
The product corresponds to the description. Tracked easily and accurately.
The order came in a month. The description is consistent. On the chest 118 took 5XL and 6XL, it was better fit 5XL, but I think to try 4XL again.
Thank you! everything went perfectly, mom is happy, we will order in another color.
Great top bodice. Elastic, tight stretch! The quality is very satisfied. Can be worn at home and in the summer cottage. There are foam liners. Under the chest is a wide elastic band and wide straps.
The size was right. Thank you. Fast delivery. Five stars
I liked the top. Ordered white and black colors. It seemed to me that the black fabric was denser. Great for home. Very comfortable.
Good bust, I order a second time.
Great bra! Nice, no odor, the size perfectly matches the description. Let’s look like wearing, but so far only positive impressions.
The description is pretty accurate. The liners immediately got out, as they are not for the entire size of the Cup and look strange. The straps on the shoulders are wide, they are assembled because of this. I’m happy with the purchase. It came very quickly in two weeks ! On the size under the chest 99 cm and OG 118-size 4XL sat well and freely, you can take less. I will order still in black and other size as I lose weight. Great store. thank you!
Very cool, very flexible
Not very much, the chest does not hold
Sent and delivered quickly. 20 days to St. Petersburg. L corresponds to its size.
Everything is fine. The order came very quickly. my wife really liked it. the quality is good. Shop 5 ++ reliable. the store is excellent!
Top good, chest holds
Synthetic fabric, but pleasant to the body. I was afraid that it would not fit in size, but my fears did not come true, everything went perfectly. Product and store recommend.
Come in 1,5 months, packed well, put in a box. The straps are not as wide as in the photo, the fabric is pleasant, all the seams are neat, there is no foreign smell, there is a size in size.