Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C*** –
For the price u can’t beat it. Its nice it works as described Shipping is fast will definitely buy again.
C***o –
It came to me in two days from Spain to Spain! I recommend a very good store!The watch is very well achieved for your price the design is good! no e tested UNDERWATER! Thank you very ! Don’t doubt I’ll buy you other models I’m already looking at!
V***a –
Watch looks cool I do not know how to work on this occasion I can not say anything and so I’m very, very satisfied
J***r –
Great product. All buttons work properly.
A***v –
Delivered for 2 weeks, the packaging is weak, but everything is intact, on the glass the protective film, the buttons all work, visually everything is fine, I did not check the functions, then I will finish.
J***R –
Exceeded expectations, very beautiful, comfortable, now we see durability.
G***a –
Met my expectations, very good.
V***V –
The watch is just fine. I recommend, very happy! Two weeks went in the current crisis,tks
S***v –
Orichi, Kirov region, came in 20 days, the track was tracked, everything from the site.Instructions for use are available on youtube.One minus still-the rejection of the clock from electronic in a couple of days (it is possible that the battery will sit down) and so all the keys-Puki.
D***k –
Super Watch, super fast shipping, 10 days by new mail!
E***v –
I am very pleased with the order. Fully meets the description.Look quality.Thanks to the store.
B***r –
Great product! Very beautiful and elegant! Arrived with 46 days. Not only did the water test.
M***s –
Excelente custo benefício!
S***a –
Very good very beautiful came as the ad.
A***b –
Cool watch stylish, comfortable then what you need. I advise.
C***s –
Very good like. Very satisfied with the product
M***n –
I like the watch at the same time I can say the price performance urn!
D***e –
Wonderful product, great as descriptions.
R***r –
Working properly, all it works, all buttons, HR date, day, stopwatch, beautiful design and polished, recommend tks.
J***a –
Excellent watch, money to a quality.
P***a –
Everything perfect, very good products and attention from the store, thank you.
F***f –
Very OK
F***f –
Everything corresponds to the description. Delivery fast. thank you.
Customer –
Good watch!
U***a –
The watch is simply chic, look like super expensive! You will not regret, order and see that I’m right! The husband is very pleased, chose the color pink gold.
N***a –
Fast delivery. description corresponds. I took my son, liked.
A***n –
Good qulity and beautiful!
Y***n –
Everything is super the parcel reached Moscow in 9 days while everything works, corresponds to the description.
M***a –
Ok is nice!
A***v –
Delivery is slightly less than 3 weeks. They look good, a little too big for a thin hand. For such money will go. How will we see in the work.
N***r –
Very nice watch. Lightweight and well built. Very good value.
E***E –
Super products stores recommended Super fast delivery to France at the top.