Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
5 stars! Brill shoes for my 2 years old boy,contact with store. Fast delivery. I think took only 2 weeks to UK. My son always has problem to feet any pair of shoes, with this one no problem at all. High quality for this price. I’m waiting for my waigest and I’ll buy another one but different colour.
L***a –
The sneakers are good, the size corresponds. Seller responsive: came to me from the beginning of the pink sneakers, but I was sent again the ones I needed. Recommend it.
D***o –
Pretty, exact size, size 1 for a 6 year old
A***i –
I am delighted with this order, the quality is very good, the size is perfect (I took a size more compared to France) and the fast reception! I just changed the laces because my 5 year old son does not know how to do them yet. Reception: 14 days Thanks to the store!
Р***в –
Delivery to Chelyabinsk 3 weeks. Quality is good. No glue. There is a smell, but not straight acrid. Standard for such shoes made of such material. It will fade. I recommend. The foot of the child is 16,5 cm 4,3. Free space 1,5 cm. Took on growth
R***r –
Thank you. All norms. Come fast.
J***e –
Nice shoes.
S***a –
Very fast delivery!
D***e –
Smell bad. But very beautiful good shoes.
S***k –
Whole beautiful, firm, tough shoes. Fit is good. Good advice received from the store to choose the suitable size can order. Fast shipping and delivery. I am wondering how my 2 year old son there on goes running
Customer –
The product an quality are very good.
E***e –
Superb! Received in a month.
E***a –
Come very long, already ask for money back, should transfer money and here came the sneakers. Cool on the insole 24.5, and ordered, everything came. thank you.
A***l –
Sneakers are bright, orange color looks just super. The child is happy. Taken to the size of 21,5 cm in fact 22,5 cm. They’re a little bigger than small ones. They came fast for 20 days. Seller recommend.
R***e –
They run very small, I’m glad I sized 2 sizes up. I suggest doing the same. I’m happy with this purchase. It took a few months to arrive, but that’s understandable because of COVID-19 and government shut down.
B***i –
Shoes cool. Selling Super guest.Thank you for shoes!
D***k –
Is so nice, well made, and very comfortable!
S***v –
Excellent.
M***a –
Everything is fine! I order the second time. Seller recommend!