Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Case came after one month. It’s beautiful and cover everything very well! I’m in love!
Material excelente, bem resistente! Amei a cor e o design. Realmente como está na foto!
The good camera frame is also black, and feeling that the back was transparent is cool.
Very nice cover, easy to pass in any pockets. I recommend!
It’s very well made and good material.
A good cover, everything is closed, clearly on the camera, I’m happy and delivery to Ukraine in 2 weeks!
I liked the cover very much!
Everything is super, the case is excellent, it covers the screen and the camera. Color matches!
Recommend very nice case!
I liked this case protects the cameras too abd the case more than silicone which in the photo design plan and sewn and so I advise everyone, not for nothing so much shopping!
Very cool cover! And plus, which completely closes the panel with cameras. And the Apple is not painted, but visible through a transparent cover. I recommend to buy, thank you!
It came to me relatively quickly and in good condition, it was perfect, and the material feels good, I was satisfied with my first purchase!
Cool cover. Dense, sat perfectly
Colors are awesome, delivery is fast. Everything is super. Took on iPhone 13 about mAh
It is an accurate product , thanks to the good communication with the store and the fast delivery as well . The shockproof case is really an amazing armor for my phone . Really hard on the edges and the back . I recommend it
Excellent case, sat perfectly on the phone. delivery Fast. thank you!
Received very quickly very pretty as in the photos. I’m just ordering his shells they’re perfect.
Thanks very nice!
Fits perfectly on a iPhone 13. Very happy with it.
Everything is fine
Nice cover, fit perfectly, fast delivery, just 10 days
I bought it for an iPhone 11Pro and it fits perfectly. Fast shipping. Recommended 100%
Good looks cool!
I am satisfied with the goods for the money! Thanks to the store, this is the fastest and most accurate!