Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very good product, deep basse, fast delivary 12 days to Algeria, good communication with store, i recommand seller!
C***m –
My 3 rd order!Thank you fast delivery!
F***f –
Very good earphone for reasonable price
A***e –
Great product, arrived in a very short time 7 days, great store. Waiting for product experience
S***v –
Month and a half delivery to M. O.-average result.The track was tracked. Box-case is charged and charged. Until I connected to the phone, T.
D***r –
Amazing headphones beautiful and the store very respectable shipped in less 24 hours arrived in very good condition it took 15 days to Algeria Biskra is now under trial the store recommended!
K***o –
Everything is ok thank you 15 days to Algeria!
M***e –
Very cool.I will order more later.
H***t –
Arrive in 15 days in Algeria, for this price they are beautiful I recommend this site!
Z***d –
Good product Thanks
P***h –
Work, although not without sin, Bluetooth is periodically lost, price-quality, overall design, packaging, charging all high, the sound is also good
K***k –
Always quality thank you for your loyalty and good treatment worth five stars and above
A***v –
Took 2 pcs, everything works. The price corresponds. Take it, don’t regret it
Customer –
Product as described by the store
I***i –
Best store ever,reply on all my questions quickly, late delivery in post office because of COVID 19, seller recommended
W***e –
Super earphone, the sound is very strong the only negative point arrives delayed
A***v –
Waited for the goods for more than two months scratched, where it was probably lying then packed and so Hood
M***y –
This is the third one that I have bought. I bought one for myself already, and one as a gift. Now I got myself a second one just in case I lose the first. The sound quality is great. Definitely worth the price
Customer –
Headphones are completely satisfied! In the ears keep well, do not fall out. If you are afraid that they can fall out, then do not worry, everything is fine!The microphone is also good, the companion perfectly hears me. The sound is good, I do not understand those who say, what’s quiet. I have a volume not even half worth it and for me still play loudly The box came crumpled, but everything is inside. Of the minuses only the noise is light, but in a couple of minutes you get used to it and do not notice it. Also I would like in white, but it’s not critical. Well, a long delivery almost 2 months to the Krasnodar Territory, but this is no longer from the store depends. Took for jogging and sports.
T***h –
Definitely worth your money, good play music, long enough charge and boxing pleasant
D*** –
I love this store!Track number was tracked, gave an additional discount! Advise!
V***k –
Order received. It came quickly. Everything corresponds to the description. I recommend the store. Kind regards.
B***t –
As described. Fast, reliable delivery!!
R***r –
The goods came very quickly for 1. 5 weeks. All is well
V***v –
It came quickly thanks to the store I recommend
L***b –
Bought a friend on D. R. She liked the sound and design, for the price available
P***n –
Satisfied with everything, and sound and microphone when talking. The phone itself found a model of headphones. Everything works clearly
M***l –
Good headphones, matched immediately. Play clean and without wheezes
X***o –
Come quickly. So far everything works, the sound is really good. In the ears keep tight, do not fall out
R***r –
I write a review after several uses. Initially instantly connected to the smartphone. The sound is clean, adjusted the playback of music in the phone settings and became generally perfect
E***a –
Mega-fast shipping
F***n –
Excellent condition
I***v –
Good headphones, the girl liked. A week uses, no complaints
M***v –
For such money is more than good, I like
K***v –
Headphones are well made, for this price one of the most worthy headphones
T***v –
Long hold the charge. Comfortable, not expensive and good, but you need to get used to them after conventional headphones