We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 20 customer ratings
20 reviews
100% of buyers enjoyed this product!
5 stars
( 20 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
J***a –
Product arrived after a month, very nice , are massive, recommend
Rated 5 out of 5
A***a –
Items recieve in good condition although it takes almost 3 months to arrive, description is very accurate or the-same with the picture, I recommend both the product and store… am satisfied withn the order!
Rated 5 out of 5
A***G –
Delivery in a month. They’re cute. The black one a little bigger than the other. I recommend this site!
Rated 5 out of 5
E***a –
Excellent bracelets, quality and very beautiful,thank you!
Rated 5 out of 5
Customer –
Delivery to Volgograd for 2,5 months. All right, thank you!
Rated 5 out of 5
M***o –
Delivery is very long, 2.5 months, but still arrived, the product is fully consistent with the description and photos, thanks to the store, I recommend
Rated 5 out of 5
O***n –
Product excellent exactly as the picture ,more beautiful! Recommend,thank you very much to the store!
Rated 5 out of 5
Z***a –
Very beautiful!
Rated 5 out of 5
T***t –
The bracelet is excellent, on my hand is small, I had to order a second set and collect everything myself, on my hand 28 beads , the store is excellent, the product corresponds, looks more expensive, I advise everyone.
Rated 5 out of 5
V***v –
Beautiful bracelets! I’ll wear it. Delivery 5 weeks to Rostov-on-Don.
Rated 5 out of 5
J***a –
Good, thought the beads will be bigger, heavier, the color is not blue, gray
Rated 5 out of 5
Customer –
The bracelets were very pleased. They look chic, on weight heavy (apparently really nature stone). I am very happy with the product, I will order another. Seller thanks for the beautiful and quality goods!
Rated 5 out of 5
J***a –
The bracelet of good quality, perfectly suited to the girth of the hand 15,5 cm. It’s been 1,5 months. Thrown in the mailbox
Rated 5 out of 5
A***a –
On the thin wrist fit well, under the jeans with a white T-shirt-the right thing! without marriage, well made
Rated 5 out of 5
M***n –
Cool quality. fast delivery. does not squeeze. I recommend for couples. I took Black
Rated 5 out of 5
K***s –
The beads are a little less than I thought, but the quality is good, the product is satisfied.
Rated 5 out of 5
C***l –
They’re exactly what you see in the pictures. Reliable store. Well protected in shipping.
Rated 5 out of 5
A***y –
I received my order Thank you very much I loved I am too happy for my orders thank you!
Rated 5 out of 5
A***k –
Slightly smaller than the pictures but nicely . Very fast delivery.
Rated 5 out of 5
E***a –
Bracelets Super! Delivery is fast, packed perfectly! To the store many thanks for the quality goods!!I recommend the product, the seller and this website!
J***a –
Product arrived after a month, very nice , are massive, recommend
A***a –
Items recieve in good condition although it takes almost 3 months to arrive, description is very accurate or the-same with the picture, I recommend both the product and store… am satisfied withn the order!
A***G –
Delivery in a month. They’re cute. The black one a little bigger than the other. I recommend this site!
E***a –
Excellent bracelets, quality and very beautiful,thank you!
Customer –
Delivery to Volgograd for 2,5 months. All right, thank you!
M***o –
Delivery is very long, 2.5 months, but still arrived, the product is fully consistent with the description and photos, thanks to the store, I recommend
O***n –
Product excellent exactly as the picture ,more beautiful! Recommend,thank you very much to the store!
Z***a –
Very beautiful!
T***t –
The bracelet is excellent, on my hand is small, I had to order a second set and collect everything myself, on my hand 28 beads , the store is excellent, the product corresponds, looks more expensive, I advise everyone.
V***v –
Beautiful bracelets! I’ll wear it. Delivery 5 weeks to Rostov-on-Don.
J***a –
Good, thought the beads will be bigger, heavier, the color is not blue, gray
Customer –
The bracelets were very pleased. They look chic, on weight heavy (apparently really nature stone). I am very happy with the product, I will order another. Seller thanks for the beautiful and quality goods!
J***a –
The bracelet of good quality, perfectly suited to the girth of the hand 15,5 cm. It’s been 1,5 months. Thrown in the mailbox
A***a –
On the thin wrist fit well, under the jeans with a white T-shirt-the right thing! without marriage, well made
M***n –
Cool quality. fast delivery. does not squeeze. I recommend for couples. I took Black
K***s –
The beads are a little less than I thought, but the quality is good, the product is satisfied.
C***l –
They’re exactly what you see in the pictures. Reliable store. Well protected in shipping.
A***y –
I received my order Thank you very much I loved I am too happy for my orders thank you!
A***k –
Slightly smaller than the pictures but nicely . Very fast delivery.
E***a –
Bracelets Super! Delivery is fast, packed perfectly! To the store many thanks for the quality goods!!I recommend the product, the seller and this website!