Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
Top Super! Size M fits Russian 42!
S***a –
Very quickly came, and very accurately, I like, I advise, no smell, the color as in the photo, all super
M***m –
I was afraid and did not know what to wait for, because sports bras is the case. But it came in size! And the quality is good, nothing stops anywhere. I think order another color probably. I’m still looking at training
A***a –
Top cool on 46-48 took XL. Great. come fast. uniform decorates.
I***a –
My dream has come! It is really a dream. For a long time I was looking for a sports T-shirt just like a T-shirt on my back! Is awesome. At 75 V took M. Perfect!Thank you store. I’ll go order other colors!
S***l –
Top is very cool, sexy the truth is now as with on the workout to go!
Customer –
For sports it is suitable, but only not on the big chest. The case is stitched. Very comfortable, but one minus it rolls. Size M will fit the chest 90 cm and breast from 79 to 83 cm.
Customer –
Sports top ordered color “elegant blue” . The purchase was taken on ukrmail .Shipping is free. To the great desire, having read the reviews, I ordered the size of “M”. Didn’t fit me. On parapetras 97-77-97 under the breast is good, but the volume is small. Under the breast, a fold is formed. During the unpacking, I found a lead. And so, the top has a gentle color, the material is pleasant to the touch. Fabric-synthetics, but pleasant to the body. The lower elastic does not press. The edges are well treated. Cups are sewn. During washing did not shed. Brittle is not regulated. There is no seed.
S***a –
The top is just gorgeous. Even a small chest emphasizes (the volume of 81 cm, took M size) looks great, see the photo. Came in two weeks, now I want other colors!
E***a –
Excellent, comfortable, i will take another color, I advise young girls with small breasts, inside pushap is good.
J***e –
Everything is OK.
V***o –
Delivery 9 days I’m shocked in the Nizhny Novgorod regio the goods fully correspond to the description used a size table and all OK.
Customer –
Very fast delivery, about two weeks! Size S is ideal for Russian 40-42, on the chest up to 86 cm will be excellent. I will order in a different color.
V***a –
Fast delivery, quality chic
A***a –
Cool top, with the effect of push up, tight well collects the chest. On the chest 2-2,5 size s excellent, beautiful neckline
N***o –
Excellent bra, elegantly supports
B***a –
Read reviews and bought, as a result Small. On a small chest. It came quickly, the quality is not bad, but some kind of “wooden”, rough
Y***a –
Came in 22 days to Ukraine. Very beautiful for photos, for outdoor sports-too. On the chest 84-86, chest 72-78, waist 62 m just. You can try S. The color is beautiful, I like it. You can say specifically attract attention.
Y***a –
I take it the second time, I liked autumn! Recommend.