Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***o –
It reached the SPS in less than a week. Brought home. Everything works.
G***e –
The goods are quality, the smartphone at 4000ma charges 2 times. I advise everyone! delivery-instant, did not have time to call, already opened!
E***s –
First load done. It seems to work perfectly.
T***a –
The parcel went very long, but it’s all because of the pandemic in the world. everything came beautifully packed, brought home by courier. thank you store!
V***e –
Super piece, the quality is excellent, we will enjoy the feedback supplement. thanks
S***o –
Great power bank. Collected qualitatively. Charges well. You can take it. After unpacking, the charge indicator showed 70%.
R***r –
The item received in time corresponds to the description of the item store Good recommend to you all this item and seller.
V***a –
Came in 6 days! Was charged at 70%, put immediately charge my phone (8%) A little later I will add a review for how much I charged. Looks very presentable,delivered by courier1
Y***v –
Good Goods. Corresponds to the description. The only very easy to scratch is the glossy part of the plastic.
A***a –
The parcel went for a long time, apparently because of the quarantine. Everything works well. The design is cute, the size is compact. Recommend.
F***r –
Arrived just now. Need test that.
S***a –
Came quickly, all as in the description. Pretty!
D***v –
Everything is fast and clear, I was completely satisfied.
I***n –
I order the second time from this website. The first time I ordered a year ago, it still works fine. Delivery of a week and a half to Saratov. Recommend!
L***a –
Charges quickly. Up to 100% itself does not charge, only 99. The order is satisfied. It is very convenient to wear in hand with the phone
G***o –
Thanks to the seller came well and qualitatively!
A***n –
That’s a great trust bank. Delivered courier to door in 7 days.
M***a –
Is look nice. Now we have to try!
B***i –
Great product
R***r –
Good bank, quickly came
M***v –
Charges, interest shows. All norms
Customer –
Fast shipping.
S***v –
Super fast. Everything works. So hold!
A***k –
Nice one
S***a –
Great charger, thank you.
S***h –
Good power bank!
G***r –
Shipping fast. Corresponds to the description.
V***v –
Shipping fast in 3 days SDEC! I’m happy with the purchase. I’ll test.
D***v –
Works,it charges the truth for a long time !
G***a –
Everything is fine, power bank working,
Customer –
All fine,thank you!
M***n –
Everything works
R***r –
All super-instant shipment. Delivery to St. Petersburg 4 days! Was already charged at 80%. Thank you store! I plan to order another one.
O***a –
Thank you, everything has come! The parcel is well packed. Quickly came So…
G***a –
Thank you very much to the store, the goods came in two weeks to Ukraine. I order it for the second time, I gave it to my son. About the product, convenient, compact and good design. Store recommend.
R***r –
Thank you for the fast and timely delivery, everything came quickly, clearly. I am very pleased with the purchase and advise you to order from this store. during the delivery I was in contact with the seller and my wishes were heard and all fixed… Thank You
T***a –
It came very quickly, everything is well packed, as it holds the charge I still can not say, only received the parcel and opened, not heavy
R***r –
It came quickly. Everything works. How does the battery still not check.
A***v –
The parcel received everything works, the product is satisfied. it charges quickly, so I recommend the goods.
A***v –
The bank is delivered by courier DPD without damage, charged for 81%, after testing I will add a review
N***a –
The parcel came 2 days before St. Petersburg. Delivery is just a rocket. I order the second time. The first ordered myself White (I use 2 months, everything is fine). The charge holds for a long time. Here I decided to order a black dad as a gift. The truth came in another box, safe and sound. Charged like last time for 78%. Tracking on the site of the service is not clear (Russia), it was written delivered. I was scared, I wrote to the store. The seller is beautiful, responsive and polite. Dropped all the information. I called the delivery service myself and it turned out that this status means that the courier took him and lucky me. Then he called the courier himself and said that he was on his way. I was at my house for an hour. In general, I definitely recommend this store and product. Thank you
A***v –
Delivered to the door in St. Petersburg three days from the date of payment. Came charged to 64%. In the case I have not yet experienced, then I will add impressions. At first glance, everything is fine.
A***v –
Delivery from Russia Week to Saratov. The description corresponds completely, everything works, came charged at 93%.
H***a –
Top, excellent Recommend the store and great product
R***r –
Vertrbank got 23.11. Delivery in one week. Super. I ordered the second one. Came charged at 83%, to the point of issue of ozone. Charged a smartphone from 77 to 100%, without spending any 1 percent of its own capacity. I’m surprised, even better than the first. Orders. On weight decent-270gr. To the store Thank you very much for the fast shipment and delivery service for speed. I recommend to everyone, order, you will not regret it.
Y***y –
It is working. Charging is in progress. The seller sent quickly and came quickly. Through 17TRAK it was really tracked. Thanks to the seller for the promptness.
P***o –
Shipping very fast and received in just 3 days. The power bank comes very well protected and carries quite a load. Very happy with the purchase.
M***r –
It took a little longer than common, more arrived! Products top, already have 3, power bank them. This brand all products are tops!!!
B***o –
It has come well with balloon and all excellent. Now it just needs to be proven. Thank you
A***N –
Whole, works, came charged. Looks great, for 500 R generally fire. DPD the most complete deliver.
E***s –
Delivered to Moscow on December 4. Charge-89%. I took for a gift, I use the same actively, 1,5. I recommend to buy.
L***l –
Perfect, it is the second one I ask, very fast to arrive, just two days to Granada, Spain, very happy with the purchase, it is perfect for the heating vest.