Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***D –
Nice thanks!
H***a –
Arrived safely! Thank you!
C***c –
Light weight. Comes with charging case and charger . Sounds good . Connected easy with Bluetooth
S***r –
Perfect product! Thank you store!
A***a –
Super fast and at a great price!
A***o –
Perfect!
A***o –
I ordered for my stepfather, I hope he like, until he opened, the packaging is intact.
L***a –
I got the order. I ordered for my daughter. She really liked that the sound is excellent to hold in her ears well and not to distinguish from the original. Came a little charged thank you
Ю***к –
The product matches the description, the charging cord inside the box, the sound is great to connect to android! thank you
B***i –
Very good prodct , thank you store!
A***v –
Norms headphones for this price. The sound is normal, the hearing does not cut. By default connected to Android on the AAC code, standard SBC is also available. I didn’t check the microphones. Connector for charging the case. Complete wiring for charging hilky in appearance. Came in just over one week.
D***s –
Very well sealed apart I arrive right in time, the iPhone headphones with IOS 15 catch them as real iPhone, being able to put the noise on it, bluetooth right all great, I will definitely buy more of these!
K***r –
Perfect and worked immediately straight out of the package. Fastest shipping ever! Highly recommend this store!
V***v –
For money wired headphones, I bought Wireless. Got a good product. Bass is. Recommend
T***u –
Very clean bass sound. I hope it lasts . Fast shipping too. Am very satisfied with this order
C***z –
Works, good for price. But dont expect 1:1
S***l –
Thank you !!
P***r –
Just gorgeous, the store is handsome.
G***r –
Excellent headphones for the price. that of the advantages they are comfortable and do not fall out until the case with the headphones is closed, in general, good headphones
К***а –
The headset is good, the sound is excellent, the phone is recognized by bluetooth as an airpod, a charging cable with an Apple contact. came 90 percent charged. everything is fine, I’m sooooo happy. fast delivery . I recommend the headphones and the store. thanks