Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Arrived perfectly , great product!
P***a –
Excellent product! I arrive in the estimated time, the colors are the same as the images, their speed and comity are very efficient. Long Cable and good material. I chose the silent product and it does not emit any sound in right and left click! 10/10
S***v –
Arrived in 12 days thanks everything works perfectly supplement.
E***g –
Great mouse.Works prfect.Even on white surface goes smoothly.Recommend.Thanks
S***v –
Corona is delayed due to virus. Thank you store. I’ll order again. It works.
M***v –
Excellent, colorful and comfortable mouse. Fully corresponds to the description. Fast delivery by courier to door.
A***v –
Everything is fine, it works quietly, at night no one is now well, the previous mouse was the same and served for 2,5 (the wheel stopped scroll down), and in the rest conveniently lies in the hand, the top for this money, take will not regret! Recommend!!!
T***o –
I am in love with this mouse! I love it! It works very well and the RGB is awesome! The delivery was so fast! I am gonna buy a second one just in case something happens with the one I have. Thank you.
S***v –
Quite convenient and pleasant mouse, in Moscow in 5 days, send by courier IML. Quiet click. Big enough. And most importantly, on the right there is something to catch up with the support of two fingers. The double click button is new, it turned out to be convenient. Took to work for 3D design. Recommend!
G***g –
Sent fast. The mouse came for 2 weeks in Yaroslavl, the box was slightly crumpled, but the mouse is whole. Clicks quietly (but not 100% of course, the sound of pressing is as, in principle, and must be). The backlight works, changes smoothly. Buttons all work, located conveniently, the mouse itself is pleasantly in the hand, large enough. For left-handed people will not go. Response visually does not differ from more expensive models. Let’s see how long it will last, and so I’m very pleased with the mouse.
M***d –
Everything works great description it arrived quickly good price recommend buying thanks to the store
R***y –
The mouse is excellent, delivery in 3 days. Everything is super.
I***a –
Thank you, I like the mouse.
D***p –
Good Mouse
A***l –
I loved it. Spectacular
G***m –
Shipping was ok in Ohm , size is a bit long for data is fine! thank you store.