Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***t –
As always tks
E***a –
The sweatshirt came to the post office for three weeks. I took my husband at 50 size XXL, I did not measure it yet, I hope it will fit, looks voluminous.
T***v –
All the top, as with his pants down. Lice neat, shipping fast. Excellent manufacturer and at an affordable price. Size of the main did not make a mistake and you will be satisfied!
K***n –
Hoodie got, and it is ideal. Would recommend. Size XL my Russian 48 perfectly fit.
A***v –
Simwood as always everything is clear. Previously I took myself, now I got for my wife on the parameters of 167 cm of growth and 58 kg took the size of L. It came well under the oversize. Satisfied. Goods Top
L***l –
The jacket is good, the grid matches, but! With fleece wider and the fabric is more loose, I do not know if the photo will be visible or not. Both sweaters size L, thin shoulders are already in order, but in general, the length of the sleeve is both the same. In general, thin liked, with fleece near of course loses.
R***a –
Favorite Store! Beautiful sweatshirt, sat perfectly! The color is amazing! I took it as a gift-I liked it very much! Novosibirsk reached 20 days.
Customer –
Took the usual not dense. height 175, weight 65 approached the size. Fast shipping.
7***r –
The sweatshirt is good! Color interesting! The size of the villages is like an oversize!
E***g –
Not the first time I order clothes in this store. The husband has the same hoodie, but with fleece, this version is also very pleased! Came in 2 weeks On the parameters of height 178, weight 73, shoulders 48, chest 97, waist 78 size L is great. Sewing is perfect, everything corresponds to the description. Composition 88% cotton, 12% polyester. I advise you, such hoodies in stores cost more than here.
A***a –
Og-110, ot-111, height 180 cm sat perfectly
U***r –
Already 4 or 5 sweatshirts from this store M on og 92, OB 92
M***n –
Great sweatshirt. The material is dense, heavy. On height 175 and weight 70, size L is excellent. With the store did not communicate, the delivery is fast in time. My son liked it.
E***o –
Delight! Ordered already 4 pieces and washing survived perfectly! We will take other colors!
M***n –
Nice jacket. At 178 and 70, the size L perfectly approached. Shipping fast. Son’s happy.
Customer –
Sent the color darker, but still steep I came quickly, for my husband. 48 Rus. The size approached, a little oversize
2***r –
The size approached me, a little oversize, sewing excellent. I did not communicate with the store. There’s a quick one.
M***v –
Thank you!
5***r –
Perfectly fit my husband. Height 191, his sleeves are not short. Wears a size of L-XL, 50 size. Weight 80 kg. Order do not first time
8***r –
Everything is fine, as always, in this store! I took this in gray color…