We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 11 customer ratings
11 reviews
100% of buyers enjoyed this product!
5 stars
( 11 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
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1 star
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Rated 5 out of 5
R***s –
I liked the keyboard very much, in the way was 12 days, the store immediately replied, recommend the seller.
Rated 5 out of 5
R***i –
Amazing quaility. Fun to use and multiple light patterns.
Rated 5 out of 5
N***a –
The keyboard is great. But the store forgot to send me Russian stickers for buttons. In other things, as it turned out, I can still print in Russian.
Rated 5 out of 5
P***i –
Great works, however, note! Who has big toes, can press two buttons. Shining gorgeous.
Rated 5 out of 5
V***v –
cool keyboard like it !
Rated 5 out of 5
A***a –
The box came crumpled as if it was pinaed XD cat tried to bite the keys, very much she liked the open space under them (be careful with curious animals XD) huge thanks to the store for putting stickers with the Russian layout. Keyboard Class, a bunch of backlight modes-this can not but please) pressing soft, prints quieter, than my angry hp) very convenient key with four stripes and arrow (located between “fn” and “Ctrl”) it can be used instead of the right click of the mouse. I hope that the keyboard will last a long time. I’m happy with everything.
Rated 5 out of 5
Customer –
It’s perfect, very Father design, it’s good size, arrived in Mexico in 30 days approx despite the contingency
Rated 5 out of 5
K***a –
The box is a bit honest, but the keyboard itself is whole. Russian stickers were inserted, in them minus only in the upper symbols (they have, like the native keyboard characters are located on top) About the keyboard itself-it definitely costs its money. The backlight does not cut eyes, not very bright and not pale, the keyboard looks stylish, the wire is reliable. I definitely advise you!
Rated 5 out of 5
V***v –
Came in 17 days. Heavy. Metal pad. Black Scrolls are not loud. The backlight is interesting. Put stickers with Russian letters.
R***s –
I liked the keyboard very much, in the way was 12 days, the store immediately replied, recommend the seller.
R***i –
Amazing quaility. Fun to use and multiple light patterns.
N***a –
The keyboard is great. But the store forgot to send me Russian stickers for buttons. In other things, as it turned out, I can still print in Russian.
P***i –
Great works, however, note! Who has big toes, can press two buttons. Shining gorgeous.
V***v –
cool keyboard like it !
A***a –
The box came crumpled as if it was pinaed XD cat tried to bite the keys, very much she liked the open space under them (be careful with curious animals XD) huge thanks to the store for putting stickers with the Russian layout. Keyboard Class, a bunch of backlight modes-this can not but please) pressing soft, prints quieter, than my angry hp) very convenient key with four stripes and arrow (located between “fn” and “Ctrl”) it can be used instead of the right click of the mouse. I hope that the keyboard will last a long time. I’m happy with everything.
Customer –
It’s perfect, very Father design, it’s good size, arrived in Mexico in 30 days approx despite the contingency
K***a –
The box is a bit honest, but the keyboard itself is whole. Russian stickers were inserted, in them minus only in the upper symbols (they have, like the native keyboard characters are located on top) About the keyboard itself-it definitely costs its money. The backlight does not cut eyes, not very bright and not pale, the keyboard looks stylish, the wire is reliable. I definitely advise you!
V***v –
Came in 17 days. Heavy. Metal pad. Black Scrolls are not loud. The backlight is interesting. Put stickers with Russian letters.
A***a –
Excelente, muy buena funcion
I***v –
The keyboard is cool, it’s a pity not RGB.