Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***l –
Everything is fine! Initially I expected that the goods will go by mail of Russia, as written. However, the store sent some other transport company than caused a flurry of resentment to his address. But then the order was handed over to the company sdek and everything went just three days to Yekaterinburg. Everything is fine, everything is great. Thank you so much! We will live until the season and we will drive skiing on a full program!
T***a –
Received the parcel in four days. For the first time such speed! Receipt and respect! Thank you very much store!
A***s –
Delivered in a week, by courier. The appearance of the description corresponds. Properties check only in winter on the slope
E***a –
Glasses were packed in a box, lenses wrapped with thin paper, inside the film that did not shoot, two more months before the season. Appearance is excellent, packing too.
I***v –
Everything corresponds to the description, came in 14 days, I order a second time for friends
N***m –
Good glasses, excellent viewing angle. They look much more expensive than their value, as a gift put a rag cover, nice I’ll ride, I’ll add a review they sat by the way perfectly!
A***a –
Good glasses. They haven’t tried it yet. Eyes can be seen, not mirror. Suitable for cloudy weather.
S***n –
I ordered it for the second time. Like the first time the goods came excellent! The store sent quickly, the delivery took very little time (less than two weeks since payment). The box was slightly crumpled, but it did not reflect on the glasses, no dents or chips.
V***r –
Very fast delivery, all liked the parcel came 6 days before Orenburg
M*** –
Just an incredible super ! Came for a week from Moscow. Courier service IML at the highest level, surpassed all expectations, in the store this will be expensive. Was packed 50/50, but, complete with a cover and a bookcase in various languages.
O***k –
Excellent glasses, not very dark, sit well. With a helmet Gero just as well sat down. The glass is a little glare, more in comparison with Smith glasses, to ride should not interfere.
A***v –
The product matches the description and the pictures!
V***v –
Glasses are good, and last season ordered a friend for skiing, and this time already to yourself and a friend, for fishing, etc.
M***k –
I liked good glasses. Description corresponds. Well was packed. I recommend the goods and the store!
M***a –
They’re excellent! I recommend 100%
M***a –
Super fast delivery, less than 10 days. We will roll in winter. Thanks store
K***a –
Fast delivery, packed everything is fine. As the lens itself and the review at the rink will try this season