Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
44 size on foot length 28 cm nice shoes!
N***z –
Great product identical to the photo. Very comfortable as in slippers.
Customer –
Beautiful. Same as the picture. Very nice
A***e –
Fast delivery I like the shoe its size well
E***v –
Good shoes and fast shipping!
S***a –
They look very cool. For length 24,5 size 39 is perfect
N***r –
Slightly large, need to take the floor size smaller. excellent quality. fast delivery
M***h –
Super comfortable, high quality! Thank you! Advise store and goods! Delivery within 15 days to St. Petersburg.
J***h –
The sneakers are very good. the quality is super. the delivery is fast. 24.5 took 39.
Customer –
Cross super size in size. On his 39 ordered 40, it was possible and 39 bits free. I can’t feel on my leg at all. The lungs. Comfortable… Take and other colors
M***u –
They go like unisex. For its price normal purchase. Let’s see how they’re wearing.
Y***a –
Sneakers very liked, the quality is excellent, very comfortable, light, in size 36 size perfectly suited. Recommend to buy, do not regret, order.
P***s –
They came in six days. The quality is good, everything is glued very neat, the insole is removed, it is just cool, inside the polymer substrate, not carton. The sole is tight, shorter, purely for replacement or for short walks, for sports do not suit. By 38,5 took 40 size, very well sat.
S***h –
Everything matches, cool! let’s see how I will wear. thank you, recommend!!
A***s –
Delivery in Ukraine by ukpost. The size was 23. The quality looks great. On the legs, as in slippers, very comfortable. For pandemia only took a very long time. But it’s not the wine store. Although it can change the deliverer. Other goods reach much faster.
P***k –
Shoes Super, vivid colors, buy 39 and I wear 38 and are super.
Customer –
For their day sneakers top
H***r –
Shoes are great quality and very comfortable. I am usually a woman’s EU 38.5, I bought larger EU 40 and they fit perfect. Shipping took around 3 months but considering the pandemic that is understandable,thank you!
A***a –
About 3 weeks in the Kiev region.The store helped with the choice of size and was not mistaken! I have a foot length of 25,5 cm, size 40 perfectly fit! No smell. It was like a couple of minutes in the apartment, and my legs were clogged. I definitely recommend the website! Quickly helped, quickly sent, quickly came and perfectly suited! thank you