We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 17 customer ratings
17 reviews
100% of buyers enjoyed this product!
5 stars
( 17 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
M***a –
Quality matches the price
Rated 5 out of 5
M***a –
The bracelet is shiny like silver, the clasp is good, strong, open the nails do not recommend, you can break the nails. I opened it with a nail file. Let’s see how wearing.
Rated 5 out of 5
Customer –
Good for such a price
Rated 5 out of 5
M***y –
The bracelet reached in a month and a half. The daughter is happy, and this is the main thing
Rated 5 out of 5
E***r –
I loved the bracelet! First of all, it’s come to me very quickly! And the second thing; It’s beautiful! It’s very bright, it’s very elegant! I’ll buy more! Thank you! I put photo comparing the bracelet to a real silver ring. Looks like the bracelet is more expensive than the ring!
Rated 5 out of 5
Customer –
16 cm in hand 14,5 cm fit perfectly, took for socks with sweaters, as the original bracelet stretched
Rated 5 out of 5
Y***a –
Took the bracelet to the daughter, she is satisfied, the color is brighter than the photo, came quickly. Thank you.
Rated 5 out of 5
E*** –
Thrown in the mailbox. Super bracelet, for baby 6 years excellent. With the handle does not fall. Thank you for coming. I didn’t talk to the store. Sent immediately as paid
Rated 5 out of 5
F***e –
Bought 2 bracelets..just excellent value and presentation thank you,plus great communication! Such difficult times,thanks again!
Rated 5 out of 5
R***t –
Super!
Rated 5 out of 5
L***z –
Exactly according to the image. No brand or logos.Arrived within the stipulated time. There was No need to contact the store!
Rated 5 out of 5
Customer –
A little married in the clasp, but in general, everything is fine
Rated 5 out of 5
L***l –
Good, but went very long shipping!
Rated 5 out of 5
E***o –
Very satisfied with the purchase, the product fully corresponds to the description. The bracelet is made qualitatively and neatly, the heart is all in rhinestones, shines incomparable. Size fits. I wear two days, avoiding contact with water. No allergies, the paint did not climb, everything is super. Delivery fast, track with tracking . Recommend.
Rated 5 out of 5
K***s –
All OK as the picture
Rated 5 out of 5
A***n –
The length of the bracelet is exactly 16 cm. Do not take this into account, on the wrist 16 cm was small, there is no place on the beads.
Rated 5 out of 5
Customer –
Good bracelet, see how it will show itself over time.
M***a –
Quality matches the price
M***a –
The bracelet is shiny like silver, the clasp is good, strong, open the nails do not recommend, you can break the nails. I opened it with a nail file. Let’s see how wearing.
Customer –
Good for such a price
M***y –
The bracelet reached in a month and a half. The daughter is happy, and this is the main thing
E***r –
I loved the bracelet! First of all, it’s come to me very quickly! And the second thing; It’s beautiful! It’s very bright, it’s very elegant! I’ll buy more! Thank you! I put photo comparing the bracelet to a real silver ring. Looks like the bracelet is more expensive than the ring!
Customer –
16 cm in hand 14,5 cm fit perfectly, took for socks with sweaters, as the original bracelet stretched
Y***a –
Took the bracelet to the daughter, she is satisfied, the color is brighter than the photo, came quickly. Thank you.
E*** –
Thrown in the mailbox. Super bracelet, for baby 6 years excellent. With the handle does not fall. Thank you for coming. I didn’t talk to the store. Sent immediately as paid
F***e –
Bought 2 bracelets..just excellent value and presentation thank you,plus great communication! Such difficult times,thanks again!
R***t –
Super!
L***z –
Exactly according to the image. No brand or logos.Arrived within the stipulated time. There was No need to contact the store!
Customer –
A little married in the clasp, but in general, everything is fine
L***l –
Good, but went very long shipping!
E***o –
Very satisfied with the purchase, the product fully corresponds to the description. The bracelet is made qualitatively and neatly, the heart is all in rhinestones, shines incomparable. Size fits. I wear two days, avoiding contact with water. No allergies, the paint did not climb, everything is super. Delivery fast, track with tracking . Recommend.
K***s –
All OK as the picture
A***n –
The length of the bracelet is exactly 16 cm. Do not take this into account, on the wrist 16 cm was small, there is no place on the beads.
Customer –
Good bracelet, see how it will show itself over time.