Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***o –
They’re perfect for me! Light, for a thin leg, on the platform, there is a hidden lift (I did not expect it, I wanted a flat, but not critical) the leg is comfortable. Took on the size more for a thick sock. All in size. I’ll order more.
D***v –
Class boots, 37,5 took the size of 8. look very nice. I recommend this boots. Delivery to Rostov is very fast, days 10 days!
M***a –
At 39 took the size of 40, it was necessary to take a smaller size, the leg is rolled from the slide. But the boots are just bombing! I will wear with pleasure with lining and delivery fast!
F***r –
I order the second.
R***r –
Boots Super! Correspond to the description! Recommend!!!
Customer –
Size in size, light, really liked
N***h –
Cool boots. Size fits. tks
Customer –
Boots came quickly, thank you to the store, very cool, fit in size.
N***k –
Chic! Light as slippers, ordered a larger size, but also a smaller size would also fit! I advise everyone! Super!
O***a –
Treads Super, on my thin leg just right, took Burgundy 6, at 37 size just, very convenient, beautiful, I will order more black
J***a –
Cool boots! Mega comfortable, light! They look cool! Recommend! Delivery is fast, go in size
Customer –
Boots are excellent. I join all positive reviews. The size corresponds, soft, comfortable, as a gift, an elastic band for hair. Thank you store.
S***a –
Boots are light, the size matches
L***r –
Boots really liked. They sat on the leg perfectly. Thank you store. I wear 39, bought 40.
Q***q –
Boots are super, only one problem is very narrow.
G***a –
Super boots!!! I order the second time, all friends also ordered themselves) very comfortable!
A***s –
hermosos muy lindos !
A***A –
very steep, look stylish, sexy. Sizes match
H***h –
These boots look exactly like the picture. I wear a us 6 and ordered a 6. they fit perfectly. shipping was surprisingly fast. I received them in 18 days.
M***o –
Boots are very cool, I recommend a dimensional grid fit
M***z –
All right very cute!
A***r –
They keep you pretty warm. I recommend!
A***z –
Very good
E***a –
Boots excellent at 26.5 cm took 43 size. Slightly wide, but with socks I think it will be normal
4***r –
Boots are just super. As I saw, fell in love immediately. Ordered, did not regret, the size is accurate, very comfortable, beautiful, and most importantly my husband liked.
K***i –
Exactement comme sur les photos!
Y***y –
Envío rápido hermosas !
C***a –
Thank you so nice and i love it
A***a –
Super shoes, on the foot of 24 cm-chose 7 size, not significantly but large, although convenient everything. Very super. In this store for the second time I buy shoes-I’m glad.
P***y –
Delivery to Rostov Region 19 days. Madly comfortable. The heel sits like a glove. On the Russian 39 (25,5-26 cm) took 41. I definitely advise you to buy!
A***h –
I like boots, they came in a short time, they’re soft, but I recommend it for people with thin legs. Recommended.