Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Polyester Material equal to the image good sujection, the filler can be removed
Perfect, great quality, arrived in a month, will buy more!thank you!
Great product, material good, good support, store, nothing to complain, arrived with little more d 30 days
I arrive in time and form. Excellent quality I ordered an L and my size is 100 very comfortable
Too small for me but is great product .I got 2XL
Good quality and hold although I have to say my size is a 90A, I ordered an XL and it goes perfectly, it comes with removable sponges happy I will order again.
Perfect holds well for a 90E
Like in the picture. Adjustable on the back and on the braces. I have a size 90C and size L is perfect for me. Took 2 weeks to arrive.
Arrived perfectly. Is very good bra!
Very correct sports bra, identical to the images. On the back has breathable fabric. Ergonomic, with two nipple flaps inside so as not to mark the nipples. Front zipper clasp and two hooks back clasp like all fasteners, but looks good quality. I haven’t tried it yet but it looks good, the only catch he has is the hoops that hold the arms strips in the back, they’re plastic and I’m afraid they’ll break. It’s adjustable with shoulders, but with velcro. Both fabrics are elastic, I will definitely order others again!
Delivery 9 days in the Nizhny Novgorod region.The goods fully correspond to the description, used the size table and all ok carefully see the table. I’m happy!
Top lovely. The color is bright! What I wanted! I’ll order another black one. inserts white glow-for the summer they are not needed (I think so). Straps are adjustable on Velcro. The top itself is made of synthetic material, but with perforation (I think it will not be hot). to the store of prosperity! buy top-you will not regret it! Shipping plus! Come quickly!
Soft fabric, the seams are neat. 2 x L corresponds to 50 size
Top quality, adjustable straps and circumference under the breast. There are foam liners that are taken out. Who does not have enough breasts-you can give lush. Who has a lot of good to take out. I’m second, I’m small. You can do it at home, but people do not fit. I took the size, focusing on reviews that are deceptive. At me og 100, under the breast 75. I wear a bra 75F. This top is small in my cups. If you buy a larger size, then under the breast will be great, hooks will not help. Maximum for 4 breast size. And in general, a quality product. Delivery 4 weeks.
The parcel arrived in 24 days. I took it at the post office, although it was stated that the delivery would be home. The goods themselves are just excellent! And approached the size! The quality is excellent. I liked it, I’m happy. Although I will change the cups, they are flat. I recommend to buy. With the store did not communicate, there was no need.
Beautiful practical sports bra. Long shipment 2 months
Goods received, everything is fine, thank you
The product has excellent quality, delivery was very fast. Already realized buying the top in another color. Ah, my first was in gray.
He was better off than I did. Inside the thread are stuck, not neatly. But keeps his back on his chest. In general, it is good, I recommend.