Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***s –
Me gustaron mucho, aunque tardaron un poco más de lo previsto en llegar!
P***a –
I am loving my shoes! Just got them and they are super light and fit very well. The store was responsive and very assuring. I highly recommend them. When buying yours, I suggest you buy your exact size of your feet are narrow like mine. Shipping could take awhile so be prepared to be patient.
4***4 –
It’s all like the description. it’s hard to dress with a big leg. they look beautiful.
*. –
Excellent product and quality! Very comfortable.
M***a –
On Russian 38, 24,5 cm better 39 size
Customer –
Seller personally asked to remeasure my shoe size, but everything was normal and those cross fits very well. Smells a bit, but I think that’s temporary. You can see that bottom is totally rubber but upper part is from some textile. Anyway, I like those shoes already!
O***a –
Very good sneakers, light. Only the size of 39 on the colors is slightly large on the Russian 38.
B***a –
Cool comfortable, light sneakers. At the length of the foot 25.5 came well, slightly free. Really liked. Thank you.
R***r –
Great for this price, came in a very short time
Customer –
On 38 Russian (stop 245mm) came. Comfortable
D***v –
Everything matches. Good quality.
I***y –
just as it in the picture. I am happy with my order.
U***a –
Came fast, size in size. Very happy!
R***r –
Light, comfortable, size fit. Seller recommend.
O***o –
Thank you! The parcel has come safe, I recommend store rating.
S***n –
The store sent the goods very quickly. The sneakers came in less than three weeks. The quality is good, the glue strokes are not visible, all as in the picture. Comfortable and easy!
E***a –
I ordered 41 for our 39-40. I thought the mesh will be more elastic.
I***a –
The quality is satisfactory, there is a specific smell, but this is natural, with socks will fade. On the form on the leg looks a few gromosko. Delivery is a month. Is OK.
V***e –
Size is very good. my size 39 EU, I ordered 8 size, pad very soft and comfortable. To Lithuania came in 2 month, but now situation is difficult. Thanks fo the store.
Customer –
Everything is fine, it came in a week +-a couple of days
J***s –
Lindo, acabamento não muito bom mas pelo preço vale a pena, calço 38/39. pedi o número 9!
I***e –
Shoes feels and look very nice! It has strong smell but by time it will fade away. Normaly my shoe size is 38 and I ordered 38 size now. Fits perfectly! Thank you store!