Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lotys-shop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Thank you store, the goods received, excellent sneakers.
I***v –
Sneakers for their price fire, really liked. The store is also cool, sociable. In general, everything is super!
O***v –
Packed was excellent, during transportation did not crumple and did not damage. On the length of the foot 25.6mm took the eighth size from the size grid. They sit well, comfortably-in front of the thumb there is a gap of about a centimeter. There was an unpleasant smell-after two days on the balcony everything was weathered. There are no traces of glue at all, they look decent. The first sensations are very comfortable. Took for running-see how they will show themselves.
M***h –
Sneakers fire! I bought 3 different pairs at once, I’m happy as an elephant. Workmanship is good, take it will not regret. Size grid is the same
S***a –
As always, the delivery is fast, the packing is reliable. At 44 size 9.5 butt.
A***n –
On the length of the foot 29 took 10.5-large, it was necessary to take 10. In short with the size you can not guess.
R***r –
My size is 42, ordered 42, came up perfectly. In the photo the color is pale, in fact the color is white, black, red bright saturated, as in the picture correspond to the description, how will we see the spout, in the autumn I bought black, other model very good, store recommend. I did not communicate with the seller.
V***r –
Everything is fine, cool sneakers, I ordered 2 pairs, both without insoles, I recommend.
O***a –
Sneakers received after 18 days Dolgoprudny sneakers are good. I ordered my husband he is happy. The store put additional orthopedic insoles. The husband has a Russian 42 size, came up perfectly. I’ll order more. Insole 28 cm. Soft, rubberized. on the leg looks great. The seller of the order sends immediately so do the order correctly . I was lucky with the size and color is beautiful beautiful. If in the sock sneakers will lead myself well to order blue.
D***V –
The goods come in Nizhny Novgorod , it’s very fast,track number was tracked completely purchase very satisfied. I recommend this store to everyone.
Customer –
Excellent sneakers! Colors juicy, red straight scarlet. The dimensional grid corresponds to the real one. You need to take the size in size. Very light, odorless, soft, very well glued. Definitely worth their money! The store very quickly sent everything, the goods came within 14 days to Moscow. Let’s see how they will be worn.
D***k –
Super sneakers for the money.
K***k –
We got there quickly. The quality is as always on top Well done, I recommend
A***y –
It looks good! On the leg 265im size 8.5 came up perfectly! Waiting for summer.
O***c –
I recommend is a bomb!
V***k –
Nice sneakers. The quality, as always is on top. It’s not the first time I’ve borrowed from this website that both summer and winter shoes are fine. I recommend!
K***n –
This is not the first time I order, quality for the money. Arrived in a couple of weeks.
F***r –
They look good, the size is very accurate, I have 42, they sat down clearly.
A***a –
A very excellent store can trust , with the size will always help, will send quickly, I order not at the first time all at the highest level of success to you.